Frequently Asked Questions
At BentleyTrike.com, we are committed to providing the highest level of customer service and ensuring a secure shopping experience. Below are answers to common questions. If you need further assistance, feel free to contact us at sales@bentleytrike.com.
Is your website secure?
Yes! Shopping at BentleyTrike.com is safe and secure. We use SSL encryption to protect your personal and payment information. Every credit card transaction is verified to ensure security.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay and more.
Will I receive an order confirmation?
Yes! You will receive an email confirmation within 10 minutes of placing your order. If you don’t see it, check your junk/spam folder or contact us for assistance.
Where do you ship?
We ship across North America, including Canada and the Contiguous United States (excluding Hawaii and Alaska). Additional shipping fees may apply to remote locations.
When will my order ship?
Orders are typically shipped within 2-5 business days after payment confirmation. If an item is out of stock, we will notify you with the option for a refund or backorder placement.
How will my order be shipped?
We partner with trusted carriers such as FedEx and UPS. Once your order ships, you’ll receive a tracking number via email to monitor your shipment.
What if my package is delayed?
Delivery times vary based on location. Most orders arrive within 7-10 business days. Weather delays and carrier issues are beyond our control.
What is your return policy?
We accept returns within 15 days of delivery. Conditions vary based on the item’s condition:
Unopened items – Full refund (minus return shipping).
Opened items – 15% restocking fee + return shipping.
Damaged products – Eligible for a full refund or replacement (please provide documentation of damage).
How do I return a product?
Contact us at sales@bentleytrike.com before returning an item. Do not ship back items without prior authorization.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can use this number to track your shipment through the carrier’s website.