Returns and Tracking
Returns & Replacements
Posh baby and Kids stands behind every product that is shipped out of our facility, and aims to provide only the highest quality of products.
Returns are only valid within 15 business days upon delivery to the customer.
If you are unsatisfied with your purchase, please consider the following policies:
Return of Unopened Items
All unopened items can be shipped back to Posh Baby and Kids for a full refund on the price of the product minus the shipping cost of the return or customer has the option to ship the product back at their own shipping cost. Please contact us within 15 days of receiving the product to apply for a refund. The offer is no longer available after the 15 days from receiving the product.
Return of Opened Items
A restocking fee of 15% and shipping cost will be charged for return of opened items. This is only valid if the items are in resalable condition and have the original box altogether.
Return of Damaged Products
We try our best to only ship products of the highest quality but products can sometimes be damaged in transit. If you receive a damaged product, please contact us within 15 days of receiving the product to initiate a return or exchange.
We may require documentation to establish the extent of the damage suffered by the product and refusal to provide this proof will result in termination of the return process.
Damaged products can be returned for a full refund or a replacement product. You will not be responsible for the return shipping if the return is initiated due to a damaged product.
Please contact us immediately after spotting any damage, and do not ship the product back to us unless specifically directed to by our customer service team. You can contact us at sales@bentleytrike.com regarding any questions or concerns.
Store Credit
Customer have the option of receiving a website credit for a future purchase in lieu of a refund.
Tracking Orders
Once your order is shipped, you will receive an email from us containing your tracking number, this number can be used to track your shipment from the applicable shipping company.
If you have any questions, recommendations, or concerns, please contact us at sales@bentleytrike.com or give us a call at 866-347-1858.