Shipping and Delivery Policies

At Posh Baby And Kids, we are committed to providing the best possible experience for our customers. We take every step to ensure your products are shipped on time and arrive in excellent condition.

We partner with trusted carriers, such as UPS and FedEx, to deliver your orders efficiently and reliably.

Where We Ship

  • We currently ship throughout North America, including:
    • Contiguous United States
    • Canada
  • For Canadian orders, we recommend shopping at bentleytrike.ca for faster service and localized support.
  • For orders to Hawaii and Alaska (U.S.), and Yukon or Northwest Territories (Canada), we reserve the right to charge additional shipping fees. You will be notified before your product is shipped and given the option to accept the additional cost or cancel the order.

When We Ship

  • We aim to ship all orders within 2–5 business days after payment is confirmed.
  • Some orders may experience delays due to product availability or warehouse location. Please refer to individual product pages for any specific lead times.

Out-of-Stock Items

If an item you ordered is out of stock, you will be notified via email and given the option to:

  • Receive a full refund, or
  • Be placed on a backorder list for future fulfillment

We are actively working to improve transparency at checkout, including real-time stock indicators and automated notifications for temporarily unavailable items.

How We Ship

  • We use major carriers like FedEx and UPS for all shipments.
  • Tracking numbers are emailed to you once your order ships.
  • If you have questions after receiving tracking information, please contact the shipping carrier directly for the latest delivery status.
  • If you experience a delivery issue, contact us at sales@bentleytrike.com.

Delivery Timeframes

Delivery times vary depending on your location and the shipping method used. Most customers in the continental U.S. receive their orders within 7–10 business days.

Lost or Missing Packages

If your tracking information shows that your order was delivered but you did not receive it:

  • We will file a claim with the shipping carrier on your behalf.
  • The carrier will investigate, which may take 2–3 weeks from the date the claim is filed.
  • If the claim is approved, we will issue either a replacement or a refund.
  • Please note: The decision to approve or deny the claim is at the sole discretion of the carrier.

Limitations & Delays

  • We are not responsible for delivery delays once the item has been handed to the shipping carrier.
  • This includes delays due to weather, customs processing, or other unforeseen transit disruptions outside of our control.